Customer satisfaction is very important to us. For this reason, we are here for you both before and after your purchase. You can cancel any order made through our website without providing a reason. To cancel your order, simply send an email to info@klipsan.com.tr including your order number and cancellation request. Cancellation procedures will begin as soon as your email is received.
Return and Exchange Conditions:
If there is any problem with the product you purchased or if the product differs from what is shown on the website, you can request a return or exchange under the following conditions:
- If the issue with the product is caused by the customer, shipping costs for the return/exchange will be covered by the customer. If the problem is caused by the product itself or by our company, shipping costs will be covered by us.
- Products purchased from our website can only be exchanged at our stores. Returns must be made by shipping according to the instructions above. Any gift card value included in the purchase will be deducted from the refunded amount.
- Products sent for exchange must be shipped to us within 14 days of receipt.
Return Conditions:
- Even if the packaging has been opened, all accessories included (bags, information cards, tags, attachments, etc.) must be returned complete and intact.
- Products must be returned without any alterations or deformation.
- Products must not have been used and should be free of stains, tears, cracks, or any other damage.
Return Address:
Gül Petek Sanayi Sitesi 3315 Sk. No: 15/2 Merkez/ISPARTA
When returning a product purchased from www.klipsan.com.tr, the product along with its invoice must be sent to the address above. Returns cannot be processed at our physical stores.
Products Not Eligible for Return or Exchange:
Products that do not meet the conditions outlined above cannot be returned or exchanged.
If a customer returns a product or cancels their purchase, the refunded amount will be credited once the returned product reaches www.klipsan.com.tr. Bank transfers will be processed and credited to your account within a maximum of 14 business days.
For credit card payments, as long as your return request is complete and accurate, the information will be sent to your bank, and the refund will be processed within a maximum of 14 business days. Please note that your bank may not reflect credit card refunds on the same day. (Klipsan has no influence over this process.)
If more than 5 business days have passed and the refunded amount has not been credited to your account, please inform us via email at info@klipsan.com.tr. In such cases, you may need to contact your bank’s credit card service. Refunds for installment payments will be processed according to your bank’s policy.